Selected work
Enterprise complexity.
Original thinking in practice.
Technology decisions become real in the delivery: across sites, teams, platforms and operational responsibilities.
Two engagements that show the scope and context of our work.
Modernising communications
across the group.
The business context
One programme. Many moving parts.
Lloyd & Whyte needed to modernise fragmented telephony across its UK insurance businesses. Calling and contact centre services had to be considered together, alongside the people and processes around them.
The scope
A programme combining Webex Calling and Webex Contact Centre for 549 users and 57 contact centre agents, with associated workforce, analytics and payment services.
Original’s role
Platform and service-provider coordination, migration planning across locations, operational handover and ongoing support. Calling, contact centre and the associated services are considered as one programme.
The services around the conversation.
The programme scope extends beyond calling and contact centre.
- Calabrio
- Workforce optimisation
- Imagicle
- Analytics
- SecureCall
- Payment services
- NTT
- Cloud calling
The network behind
the logistics.
A regular view of service performance.
The business context
Supporting the connections behind the operation.
Logistics depends on information moving between people, sites and business systems. The network is part of that everyday operation.
Original’s engagement
SD-WAN support and monthly service reporting for P&O Ferrymasters.
An ongoing view
Monthly KPI reporting provides a recurring view of network service performance, giving technical teams a basis for reviewing the service and discussing priorities.
Discuss your network operations