Service Desk Analyst
Location: Cheltenham / Hybrid workplace
Job description:
Does customer satisfaction motivate you?
You'll be an experienced IT Service Desk Specialist, used to operating in a fast paced and demanding environment. No two days are ever the same. From day one you will be trusted and empowered to operate as the professional that you are, working in a hybrid environment. Operating within a highly experienced, high performing team and reporting to the Service Desk Team Leader you'll turn problems into solutions, making a difference to our people every day.
You can expect to spend your day:
Responding to user queries by phone, email and self-service tickets, gathering information to determine the root cause of the problem, resolving the user's issue or enquiry wherever possible.
Working collaboratively with your colleagues to manage the flow of incoming requests, escalating to other IT specialists providing accurate information and any data gathered related to the user's problem.
Resolving the customer's technical issues by remote access, taking steps to resolve the issue.
Maintaining detailed and accurate records relating to the diagnosis and repair of issues, as well as tracking problems reported by multiple users
Providing user support during updates and installation procedures for software and peripherals
Important to your success:
Excellent written and verbal communication skills, able to communicate effectively using different mediums across multiple audiences
Recent experience gained supporting IT users in a busy organisation
ITIL V3/4 Foundation
What's on offer?
Work in a high performing team and be enabled to operate as the expert in your space
Feel respected, balanced and trusted in a culture that is all about helping you to live your best life
A four day working week (salary equivalent to a full working week from our competitors)
Industry leading benefits package and the opportunity to earn commission and bonus, for all employees
We are passionate about doing things differently, so feel confident to speak up and challenge status quo
Please email beoriginal@original.org.uk to express your interest and to receive further details